Engineering

Technology must not materially prevent qualified customers from completing a booking. Covers API success rates and technical booking failure classification.

Infrastructure must sustain forecast traffic with validated autoscaling, capacity headroom, and fast detection when things go wrong.

Zero repeat P0s from known root causes. Full alert coverage, recovery procedures validated, rollback capability on every critical release.

Engineering commitments to Product/CRO interventions land on time. Lead times are predictable. Q4 bets are technically assessed.

Zero P0 escaped defects. Crash-free stability ≥99.5%. Critical flows validated before every release. Core Web Vitals within target.

Funnel instrumentation complete. All critical services have required telemetry. Engineering enables business performance to be measured.